LightningVPN Privacy Policy

Last Updated: April 14, 2025

Welcome to LightningVPN! We highly value your personal privacy and are committed to protecting your personal information. This Privacy Policy ("Policy") is designed to transparently explain how we collect, use, share, and protect your information when you use our website, applications, and services (collectively, the "Services"). Please read and understand this Policy carefully before using our Services.

1. Our Commitment: Strict No-Logs Policy

LightningVPN strictly enforces a No-Logs policy. This means we never monitor, record, or store any of your internet activity, including but not limited to:

• Your original IP address;
• The IP address of the VPN server you connect to;
• Your browsing history;
• Websites visited or applications used;
• Content of data transferred;
• DNS query records.

We firmly believe that your online privacy is your fundamental right, and our services are designed to minimize the collection of your personal information.

2. Information We May Collect

To provide and maintain our Services, we only collect the absolute minimum information necessary:

• Account Registration Information:

  When you create a LightningVPN account, we collect the email address you provide. We use this information to create and manage your account, process subscriptions, and communicate with you when necessary (e.g., sending account-related notifications or responding to your support requests). Your password is encrypted, and we cannot access the original password.

• Payment Information:

  When you purchase a paid subscription, your payment is processed through secure third-party payment processors (e.g., Alipay, WeChat Pay, credit card processors). LightningVPN does not directly store your full payment card number or bank account information. We may retain limited transaction information (such as order number, payment amount, time, and payment method summary) for billing inquiries, refund processing, and fraud prevention.

• Aggregated Anonymous Usage Statistics:

  To optimize server performance and improve service quality, we may collect anonymous, aggregated connection data. This might include the server region you connected to (e.g., "US West Coast", not a specific server IP), whether the connection attempt was successful, session duration, and the total amount of data transferred. This information is completely anonymous and cannot be linked to any specific user's identity or online activity.

• Device Information (Optional and Usually Anonymous):

  In certain situations, such as diagnosing technical issues or optimizing application performance on specific devices, we may need to collect general information about your device (e.g., operating system type and version, application version). This information is usually anonymous or used only to resolve specific issues when you actively submit a support request, and is not used to track your activity.

• Customer Support Communications:

  If you contact our customer support team, we retain communication records (including your contact details and issue description) so that we can effectively resolve your problem and improve our support services.

3. How We Use Your Information

We only use the information collected for the following core purposes:

• To provide, operate, maintain, and improve our Services;
• To create and manage your user account;
• To process your subscription payments and renewals;
• To verify user identity and protect the security of accounts and Services;
• To communicate with you regarding service-related matters, such as sending important notifications, responding to your inquiries, and providing customer support;
• To conduct anonymous statistical analysis to understand how users utilize our Services, thereby improving product features and performance;
• To prevent fraud, abuse of services, and other illegal activities;
• To comply with applicable laws and regulations or respond to lawful legal process requirements.

4. Information Sharing and Disclosure

We solemnly promise never to **sell or rent** any of your personal information to any third party. We may share your information only in the following extremely limited circumstances and adhering to the principle of minimum necessity:

• Third-Party Service Providers: We cooperate with trusted third-party service providers to assist in operations, such as payment processing, data analysis (anonymous aggregated data), and email delivery (service notifications only). We require these providers to adhere to strict data confidentiality obligations and prohibit them from using your information for any purpose other than providing the agreed-upon services.
• Legal Obligations and Rights Protection: When we genuinely believe it is necessary to comply with applicable laws, regulations, court orders, government requests, or to protect the rights, property, or safety of LightningVPN, our users, or the public, we may disclose necessary information. Where legally permissible, we will endeavor to notify you of such disclosure.
• Business Transfers: If LightningVPN undergoes a merger, acquisition, reorganization, or asset sale transaction, your information may be part of the transferred assets. In such cases, we will notify you via prominent means (e.g., website announcement or email) and ensure the receiving party continues to adhere to this Privacy Policy or a policy providing an equivalent level of protection.

5. Data Security Measures

We employ industry-standard technical and administrative measures to protect the information we collect and store from unauthorized access, use, disclosure, modification, or destruction. These measures include, but are not limited to:

• Strong encryption technologies to protect your data transmission and storage;
• Strict access control policies limiting access to personal information;
• Regular security audits and vulnerability assessments;
• Employee security awareness training.

Although we take various precautions, please understand that no security system is absolutely secure. We cannot fully guarantee that your information will always remain safe during transmission or storage.

6. Your Rights and Choices

Depending on the applicable laws in your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: Request access to the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information under specific conditions (e.g., after account closure).
• Right to Withdraw Consent: If our processing of your information is based on your consent, you may withdraw your consent at any time.

To exercise these rights, please contact us using the contact information below. After verifying your identity, we will process your request within the time limit prescribed by law.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18 (or the legal age of majority in your region). We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take immediate steps to delete it.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time based on business developments or changes in laws and regulations. Any changes will be posted on our website, and the "Last Updated" date will be revised. For significant changes, we may notify you through more prominent means (such as in-app notifications or email). We recommend that you review this Policy periodically. Your continued use of our Services after policy changes signifies your acceptance of the revised Policy.

9. Contact Us